Return & Refund Policy

At ZEXORA, we aim to provide high-quality study essentials and a smooth shopping experience for every customer. Please read our Return & Refund Policy carefully before placing an order.

1. 
   Return Eligibility
   

Customers can request a return or replacement within 7 days of product delivery if:

• The product is damaged or defective

• The wrong product was delivered

• The product is significantly different from the description

• Items or accessories are missing from the package

1. 
   Non-Returnable Products
   

The following items are not eligible for return or refund:

• Customized or personalized products

• Used or customer-damaged products

• Digital/downloadable products

• Products without original packaging

• Products returned after the return window

1. 
   Refund Process
   

Once the returned product is received and inspected, refunds will be processed within 5–7 business days. Refunds may be credited to the original payment method, bank account, UPI, or store credits depending on the order type.

1. 
   Replacement Policy
   

Eligible products may be replaced instead of refunded depending on stock availability.

1. 
   Affiliate Product Disclaimer
   

Some products displayed on ZEXORA may redirect users to third-party affiliate platforms such as Amazon, Flipkart, or other partner websites. Return, replacement, and refund policies for affiliate products are managed entirely by the respective platforms. ZEXORA is not responsible for returns or refunds of affiliate purchases.

1. 
   Cancellation Policy
   

Orders can only be cancelled before shipment. Once an order has been shipped, cancellation requests may not be accepted.

1. 
   Return Pickup
   

For eligible returns, pickup may be arranged depending on service availability in your area. In some cases, customers may need to self-ship the product to our return address.

1. 
   Refund Rejection Conditions
   

Refund or replacement requests may be rejected if:

• The returned product is damaged by the customer

• The product is incomplete or missing accessories

• The return request violates our policy terms

• Fraudulent or abusive claims are detected

1. 
   Contact Support
   

If you have any questions regarding returns, refunds, or replacements, please contact our support team through the Contact Us page or customer support email available on the website.