Shipping & Delivery Policy

At ZEXORA, we are committed to delivering your orders safely and efficiently. Please read our Shipping & Delivery Policy carefully to understand how order processing and delivery work.

1. 
   Order Processing
   

• Orders are usually processed within 1–3 business days after successful order confirmation.

• Orders placed on weekends or public holidays may experience slight delays.

• Customized or personalized products may require additional processing time.

1. 
   Shipping Coverage
   

ZEXORA currently delivers across selected locations in India. Delivery availability may vary depending on the customer’s pincode and courier service coverage.

1. 
   Estimated Delivery Time
   

Estimated delivery timelines may vary depending on location and product availability:

• Metro Cities: 2–5 business days

• Other Cities & Towns: 4–8 business days

• Remote Areas: 5–10 business days

Please note that delivery timelines are estimates and may be affected by weather conditions, courier delays, festivals, or unforeseen circumstances.

1. 
   Shipping Charges
   

• Shipping charges may vary based on product size, weight, delivery location, and ongoing offers.

• Free shipping may be available on selected products or minimum order values.

• Applicable shipping charges will be displayed during checkout.

1. 
   Order Tracking
   

Once the order is shipped, customers may receive tracking details via email, SMS, or WhatsApp depending on availability.

1. 
   Delivery Attempts
   

Courier partners may attempt delivery multiple times. If the order cannot be delivered after several attempts due to incorrect address, unavailable recipient, or customer refusal, the order may be returned to us.

1. 
   Delayed Deliveries
   

While we strive to deliver orders on time, delays may occur due to:

• High order volume

• Weather conditions

• Logistics issues

• Public holidays

• Remote delivery locations

ZEXORA is not liable for delays caused by third-party courier services.

1. 
   Damaged Packages
   

If you receive a damaged or tampered package, please contact support immediately with photos and order details for assistance.

1. 
   Affiliate Products Shipping Disclaimer
   

Products purchased through affiliate partner platforms such as Amazon, Flipkart, or other third-party websites are shipped and delivered according to the policies of those respective platforms. ZEXORA is not responsible for shipping or delivery of affiliate products.

1. 
   Contact Support
   

For shipping or delivery related queries, customers can contact our support team through the Contact Us page or support email available on the website.